1 reviews | Active since May 2017
BUY FROM MAKRO ONLINE - NEVER EVER AGAIN
Why do I have to rate them 1 star when they deserve NONE?
On 24 November 2023 I bought a Solar Inverter and battery worth R30 000. 1. My request for a tracking number was refused. The goods were delivered on 29-11-23. 2. The battery was incomplete - the battery cables not included in the box as specified in the owners manual.
I contacted Makro Online and on 05-12-23 I received an email to notify me that my query was "ESCALATED to the relevant department " Now, a month later they just ignore all my enquiries in this matter. Still no battery cables. 3. After waiting 2 weeks I ordered Battery Cables from my Electrical wholesaler in Bloemfontein which enabled my to connect the battery and inverter - only to find that the inverter was faulty. Again all my email enquiries were ignored.
The inverter was returned to them - collected by their courier on 20-12-23. Again no further reply from Makro.
On Wednesday 03-01-24, I managed to speak to a supervisor by the name of Gustav Joseph who promised to call me back the next morning - 04-01-24. I was really impressed, because this was the first person who could speak a understandable type English. He did not call back and he did not confirm our telephone conversation per email as promised.
Just now I ended my call, after 30 minutes on hold, awaiting a manager to speak to me.
Return Reference number RT#***0 - Date created: 19 December 2023 Makro promise a refund within 7 days. This is now 17 days later. And please DO NOT FORGET THE MISSING BATTERY CABLES.
Shall I buy from Makro AGAIN? - NEVER EVER AGAIN in my lifetime.
Reported to them per email on 2023/12/02. I received an answer on 2023/12/05 telling me that my query #*** "has been escalated to the relevant department for further assistance."
So where is my battery cables ??? I unpacked and checked the battery on Friday,December 1, 2023.
Following the instructions in the User Manual on page 13/14. On page 13 point 4.1 refer to the (1) ""standard package : (1) 1 PC red and black battery cable or SC25-8 (100A)"" THIS ITEM WAS NOT IN THE BOX. There is also a picture/photo of these battery cables in the Manual. (2) The Mounting rack and Expansion *****s were included. I urgently need these battery cables.
Reported to them per email on 2023/12/02. I received an answer on 2023/12/05 telling me that my query #*** "has been escalated to the relevant department for further assistance."
So where is my battery cables ??? I unpacked and checked the battery on Friday,December 1, 2023.
Following the instructions in the User Manual on page 13/14. On page 13 point 4.1 refer to the (1) ""standard package : (1) 1 PC red and black battery cable or SC25-8 (100A)"" THIS ITEM WAS NOT IN THE BOX. There is also a picture/photo of these battery cables in the Manual. (2) The Mounting rack and Expansion *****s were included. I urgently need these battery cables.