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kM
kelly M

1 reviews | Active since Oct 2010

22 Jun 2023, 15:53

********* Business Practice and Lack of Response to Complaint

Good Afternoon

I am writing to escalate an issue that I have already reported to your support team but have not received any response or resolution. My previous complaint concerned the pricing discrepancy I encountered while attempting to purchase seven (7) Urban Oasis Lounger Cushions on your website on June 18th. The cushions were advertised at a price of R299.00 each. However, when I added these items to my shopping cart, the price was suddenly changed to R449.00 per cushion.

Since logging my complaint, I have observed that the price was altered afterward on the website, but no one from your team has bothered to get back to me.

This situation reflects an ********* business practice; not only was there a discrepancy between the advertised and actual prices, but also it seems that your company has not taken my complaint seriously or acknowledged the need for a timely resolution.

I would like to emphasize that I still want to purchase the cushions at the initially advertised price of R299.00 per cushion, as shown during my shopping experience. Your immediate action and response are expected regarding this matter.

Thank you and looking forward to your swift response.

Regards

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Replies (1)
kM
kelly M's update22 Jun 2023, 15:58
Reviewer Update
Date: Tue, 20 Jun 2023, 13:02
Subject: Complaint regarding price discrepancy and customer service for Urban Oasis Lounger Cushions Prod ID: 428164_EA
To: Makro Customer Services <***>


Good day

I am writing to express my dissatisfaction with a recent shopping experience on your website. On June 18th, I intended to purchase seven (7) Urban Oasis Lounger Cushions, which were listed at a price of R299.00 each. However, when I added these items to my shopping cart, the price changed to R449.00 per cushion.

On June 19th, I contacted your customer service department for assistance. I first spoke with Reabetswe, who informed me that she had escalated the issue to the store manager and that they would be in touch with me shortly. I emphasized the urgency of this matter, as I needed to purchase all seven cushions and have them delivered before the upcoming weekend.

Unfortunately, I received no response from your store, and later that day, I called your customer service center again. This time I spoke with Tshepo, who assured me that the matter had already been escalated and that I would be contacted soon. He provided me with reference number ***.

To date, I have yet to receive any assistance in resolving this issue or completing my purchase, which is now time-sensitive. As a valued customer of Makro, I kindly request prompt action to address this matter and ensure that I am able to complete my transaction at the originally advertised price.