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Nicole A
1 reviews | Active since Oct 2019
29 Aug 2025, 13:43
********* Business Practice
I placed an order online for 2x JBL560bt headsets, there was 4 items in stock and my order was successfully paid for online. The headsets was advertised at a discounted rate of R250 per headset. I paid for the order and received an email confirming the order. 10mins after placing the order, I received a sms stating my order is bein cancelled. When I called the contact centre I was advised that they do not have stock of the item. But when I log back onto the Makro site the price of the item is changed to R1455 per headset. This is unetical business practices. Now you have stock for the item at a higher price conveniently after cancelling my order at a price of R250.
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Nicole A's updateReviewer Update
29 Aug 2025, 15:42Hi,
I would like my order to fulfilled, I do not want a refund. I would like Makro to honour my purchase and process my purchase at the advertised price of R250 unit price for the item in question.
That would be the honourable and ethical thing to do and not cancel a customers order then inflate the price directly thereafter on the website.
The call centre staff is also very misleading and not helpful at all. They are dismissive and keep my on hold for 20mins without retrieving the call from hold.
This has been a very frustating and not a joyous experience at all.
I am a frequent customer of Makro and purchase numerous items from your store. This is the first time I have received such terrible service.
Kind regards,
Nicole
I would like my order to fulfilled, I do not want a refund. I would like Makro to honour my purchase and process my purchase at the advertised price of R250 unit price for the item in question.
That would be the honourable and ethical thing to do and not cancel a customers order then inflate the price directly thereafter on the website.
The call centre staff is also very misleading and not helpful at all. They are dismissive and keep my on hold for 20mins without retrieving the call from hold.
This has been a very frustating and not a joyous experience at all.
I am a frequent customer of Makro and purchase numerous items from your store. This is the first time I have received such terrible service.
Kind regards,
Nicole
NA
Nicole A's update29 Aug 2025, 15:42
Reviewer Update
Hi,
I would like my order to fulfilled, I do not want a refund. I would like Makro to honour my purchase and process my purchase at the advertised price of R250 unit price for the item in question.
That would be the honourable and ethical thing to do and not cancel a customers order then inflate the price directly thereafter on the website.
The call centre staff is also very misleading and not helpful at all. They are dismissive and keep my on hold for 20mins without retrieving the call from hold.
This has been a very frustating and not a joyous experience at all.
I am a frequent customer of Makro and purchase numerous items from your store. This is the first time I have received such terrible service.
Kind regards,
Nicole
I would like my order to fulfilled, I do not want a refund. I would like Makro to honour my purchase and process my purchase at the advertised price of R250 unit price for the item in question.
That would be the honourable and ethical thing to do and not cancel a customers order then inflate the price directly thereafter on the website.
The call centre staff is also very misleading and not helpful at all. They are dismissive and keep my on hold for 20mins without retrieving the call from hold.
This has been a very frustating and not a joyous experience at all.
I am a frequent customer of Makro and purchase numerous items from your store. This is the first time I have received such terrible service.
Kind regards,
Nicole
NA
Nicole A's updateReviewer Update
01 Sept 2025, 19:23I never cancelled the order, I advised your customer care team that I want the order I never cancelled it. This is really ********* business practices aa you advertise a product at a price of R250 and when a customer purchases said product you cancel the order then inflate the price again.
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Nicole A's update01 Sept 2025, 19:23
Reviewer Update
I never cancelled the order, I advised your customer care team that I want the order I never cancelled it. This is really ********* business practices aa you advertise a product at a price of R250 and when a customer purchases said product you cancel the order then inflate the price again.