1 reviews | Active since Jun 2022
Bunch of *******
If I could give a negative rating it would - 100 you guys are the worst people to deal with and also a bunch of *******. I placed an order on the 15th of December thinking it would be ready by the time I needed it only to find it wasn't. On the 17th of December I called and asked for the whole order to be canceled and was told it was done. Few days later my order was packed and then status changed to collected. I did not collect the order because items were not needed anymore and I had canceled. I have spent 0ver R500 in airtime calling daily ro find out what the issue is only to not be helped by your call center agents because they do not how to do a simple task. I am not happy with the fact that I am going through this with you guys and no one gets back to me to give me an update and still to this day I am not getting answers. I will not be using makro ever again your service is appalling and yol are just a bunch of *******
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
We are following up regarding your complaint to confirm whether the matter has since been resolved.
We attempted to contact you telephonically but were unfortunately unable to get through.
Kindly advise if your complaint has been attended to and resolved, or if you still require assistance from our side. We would appreciate your feedback to ensure that the matter has been appropriately addressed.
Kind regards,
Makro Social Media Team
We are following up regarding your complaint to confirm whether the matter has since been resolved.
We attempted to contact you telephonically but were unfortunately unable to get through.
Kindly advise if your complaint has been attended to and resolved, or if you still require assistance from our side. We would appreciate your feedback to ensure that the matter has been appropriately addressed.
Kind regards,
Makro Social Media Team