BUNCH OF *****

I placed an order for a kids pool on the 09/12/2018 MAK ********** , I was given the standard 7-10 day delivery time. I was then emailed on the 18/12/2018 by Dennis Reynolds General sales manager of Makro Montague to say that they are out of stock, I then responded to his email to ask if there was anything else available as I had already promised my kids the pool. He never responded, I went on line and on the makro website and saw that they were still selling it but at normal price, not the sale price that I had purchased it for. I then called the on line support service and spoke to a lady called Judy/Julie who told me that she would get back to me, which she did and advised that the pool would be delivered before the 21/12/2018. We were due to leave on holiday on the 21st but we delayed it by a day in order to wait for the order. I then also purchased non potable water, the company I used closes the 21/12/2018 so it worked out perfectly. NOT!!! The pool still hasn't come, been on the phone since 8 a.m, Judy/Julie is there but cannot speak to me, Sifiso who I spoke to afterwards is now missing in action. I have been on the line now for the last 20 min holding for a manager who are all terribly busy in a very important meeting as per Tsapello.