Bull service.

I purchased a DSTV decoder from Makro and after struggling with the installation part and not getting assistance to install it I took the decision to return it for a refund. The collection date is 23 Jan but up until today I'm sitting with the decoder which is delaying me to be refunded. I purchased a fridge and it came dented so if the decorder which wow supposed to collected on the 23rd isn't collection I wonder now how long will the replace for the fridge take. Yoh I must say I'm disappointed with the service that is rendered by Makro. It's not the first time that I make online purchases I'm a regular online customer and I've never come across such incompetence. When you call its a different story worse part I ask someone to cancel their plans and wait all day for absolutely nothing and an excuse