JvdM
JP van der Merwe

1 reviews | Active since Aug 2013

30 Jul 2015, 09:39

BROTHER PRINTER A ****

AFTER 26 DAYS WE USED 2 X TONERS AND THE MACHINE ALREADY MAKES A NOISE WHEN PRINTING <br> THE SALES CONSULTANT GUARANTEED, AS PROMISED BY BROTHER ON THEIR BOX THAT YOU WILL GET 2600 COPIES PER TONER. FAMOUS LAST WORDS. 1800 COPIES IF YOU FOLLOW THE RULES ON THE DOT AND IF YOU ARE HAPPY WITH LOW PRINT QUALITY. 800 PAGES LESS THAN WHAT YOU INITALLY BUDGET FOR, MEANING THAT YOUR COST PER PAGE IS NOW 44C PER PAGE INSTEAD OF 31C PER PAGE.<br> MAKRO'S RETURN POLICY IS ONLY 14 DAYS AND AFTER THE 14 DAYS IT WILL TAKE 5-6 WEEKS FOR BROTHER TO SORT IT OUT. AFTER PHONING BROTHER IN MIDRAND THEIR RESPONSE WAS THAT IF THE MACHINE IS STILL UNDER WARRANTY THEY WILL SORT IT OUT OR QUOTE IF THE PROBLEM IS NOT COVERED UNDER THE WARRANTY AND ACCORDING TO BROTHER THE EVALUATION WILL TAKE LESS THAN 5-6 WEEKS. SO WHO CAN AFFORD TO BE WITHOUT A MACHINE FOR SO LONG AFTER SPENDING SO MUCH MONEY?<br> <br>

0
Replies (1)
Makro
Makro's reply30 Jul 2015, 13:34
Official
Hello jounievdm,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare