Broken washing machine

Since December I have been calling makro about my washing machine that was broken and each time I call, they just transfered me. I am so ****ed off with makro because I've been sitting long time with a new washing machine . Last week Sunday, I proceed to call them again and I told them i refused to be transferred, ill wait for them to help me. Just for me to find out that a 20 year warranty from Samsung meant that, you had to get the machine to Samsung yourself. Seeing that the shops warranty is over.

My issue is, Samsung's big 20 year warranty sticker on the machine. They are misleading their customers as makro said the guarantee is only on the motor. No one tells you this information when you purchase from the store.