Broken TV delivered to our house

Broken TV Delivered to my house. I Ordered a Samsung TV from Makro online and it was delivered (24/12/2022) to my house with a broken screen. We opened the TV on a public holiday (26/12/2022). We took photo's of the broken screen and tried to call Makro immediately, however, no one answered. We contacted them on the first working day (28/12/2022) and we were told to send an e-mail to them requesting a service call out from Samsung. An e-mail requesting a service call was emailed to Makro on 30/12/2022 and again on 03/01/2022. Makro only responded on 10/01/2023 informing us that someone will contact us to set-up an appointment with a technician. No one contacted me and we had to call Makro to find out when the technician will be coming. The technician missed their appointment with no communication. Once again, we had to get into contact to set-up another appointment. We have received no feedback from Makro and when Makro call center was contacted we were now told "the store" has closed our docket without informing us.