1 reviews | Active since Oct 2011
Broken TV
I purchased a Sinotech TV from Makro CapeGate because of the 5 year guarantee. Not even 6 months have passed, and now the display does not switch on. I've taken it back to the Returns section, and , apart from me having to manually inquire as to the current repair status, I'm informed that it can take up to 21 working days to repair. So, in essence I am being punished because the purchased device is faulty, as I've paid for the device, but I do not have usage of it for such a long time.
Is this fair practice?
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Good day,
I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Best regards,
Good day,
I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Best regards,