Broken tumble dryer received

Item: Makro
Rating: 1
Author: Michael B

We bought a Candy condenser tumble dryer that was delivered by Makro Montague gardens on 28 December. I went on holiday and when i returned on the 14th of Jan and opened the packaging i noticed that theres a massive dent in the side which obstructs the movement of the drum inside so i cant use my machine. I tried to get assistance on the 14th by calling makro but the staff was very unhelpful since its outside the 14 day return policy. I cant use what was supposed to be a brand new tumble dryer which Makro doesn't want to take responsibility for.

Helpful (0)

Replies (1)

Makro's replyOfficial

16 Jan 2021, 13:56

Good day Michael,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply16 Jan 2021, 13:56

Official