Broken trust, and requested for refund

I bought a washings machine from makro online end of may 2020 and waiting for the delivery for about a month without no contact or any communication from makro, sent them so many emails never got any assistance. After a month of no delivery i went to the online store in bloem to cancel the order asked for refund, that was end of June and called and emailed every 7 days after that but i still haven't received my refund till this moment, i went to the store again last Wednesday the 5th, and i was told my refund was approved a week ago, nobody knew why it hasn't been in my account still. Then i got assurance from the lady called Naledi there at the store that she will contact the finance department the following morning and i will get my money by Friday morning if not she will personally contact me, still this moment the is no contact or refund. I'm so furious and so disappointed at makro, i don't understand why i should be going so much for my own money as if I'm loaning it from them. Please any assistance would be welcomed.