KL
Khululeka L
1 reviews | Active since Jun 2022
04 Sept 2026, 11:44
Broken television unit
I recently bought television with them, of which it was delivered damage logged a request for return on Tuesday, & they send an email stating that the television would be collected on Thursday however that hasn’t been the case. Further more they’ve asked for images of the broken unit of which I had furnished them with. Nothing has happened since & when called them asking for when they’re collecting the unit they’re providing me with ambiguous answer of which it’s Friday today & they are yet to collect the unit. I’m completely ****ed by the service I’m receiving
Helpful (0)
Replies (9)0
Replies (9)
Makro's replyOfficial
04 Sept 2026, 12:03Hi Khululeka
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the condition in which your television was delivered and for the delays and lack of communication you have experienced since logging your return request.
We completely understand how frustrating and disappointing this situation must be, especially after you promptly provided the requested images and were advised that the collection would take place on Thursday.
We appreciate your patience throughout this process and understand your concerns regarding the lack of clear updates. Please be assured that this is not the level of service we strive to provide to our valued customers.
Your query has been escalated to the relevant department for urgent attention, and we are currently awaiting feedback regarding the collection of the damaged unit and the way forward. As soon as we receive an update, we will contact you immediately and keep you informed of the next steps.
We sincerely regret the inconvenience and frustration this experience has caused and thank you for your patience and understanding while we work to resolve the matter as quickly as possible.
Kind regards,
The Makro Social Media Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the condition in which your television was delivered and for the delays and lack of communication you have experienced since logging your return request.
We completely understand how frustrating and disappointing this situation must be, especially after you promptly provided the requested images and were advised that the collection would take place on Thursday.
We appreciate your patience throughout this process and understand your concerns regarding the lack of clear updates. Please be assured that this is not the level of service we strive to provide to our valued customers.
Your query has been escalated to the relevant department for urgent attention, and we are currently awaiting feedback regarding the collection of the damaged unit and the way forward. As soon as we receive an update, we will contact you immediately and keep you informed of the next steps.
We sincerely regret the inconvenience and frustration this experience has caused and thank you for your patience and understanding while we work to resolve the matter as quickly as possible.
Kind regards,
The Makro Social Media Team
Best regards,
Makro's reply04 Sept 2026, 12:03
Official
Hi Khululeka
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the condition in which your television was delivered and for the delays and lack of communication you have experienced since logging your return request.
We completely understand how frustrating and disappointing this situation must be, especially after you promptly provided the requested images and were advised that the collection would take place on Thursday.
We appreciate your patience throughout this process and understand your concerns regarding the lack of clear updates. Please be assured that this is not the level of service we strive to provide to our valued customers.
Your query has been escalated to the relevant department for urgent attention, and we are currently awaiting feedback regarding the collection of the damaged unit and the way forward. As soon as we receive an update, we will contact you immediately and keep you informed of the next steps.
We sincerely regret the inconvenience and frustration this experience has caused and thank you for your patience and understanding while we work to resolve the matter as quickly as possible.
Kind regards,
The Makro Social Media Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the condition in which your television was delivered and for the delays and lack of communication you have experienced since logging your return request.
We completely understand how frustrating and disappointing this situation must be, especially after you promptly provided the requested images and were advised that the collection would take place on Thursday.
We appreciate your patience throughout this process and understand your concerns regarding the lack of clear updates. Please be assured that this is not the level of service we strive to provide to our valued customers.
Your query has been escalated to the relevant department for urgent attention, and we are currently awaiting feedback regarding the collection of the damaged unit and the way forward. As soon as we receive an update, we will contact you immediately and keep you informed of the next steps.
We sincerely regret the inconvenience and frustration this experience has caused and thank you for your patience and understanding while we work to resolve the matter as quickly as possible.
Kind regards,
The Makro Social Media Team
Best regards,
KL
Khululeka L's updateReviewer Update
08 Sept 2026, 12:27You guys have been giving me generic response , you’ve been reverting back to me since Thursday, and today it’s Tuesday without replacing my Television
KL
Khululeka L's update08 Sept 2026, 12:27
Reviewer Update
You guys have been giving me generic response , you’ve been reverting back to me since Thursday, and today it’s Tuesday without replacing my Television
Makro's replyOfficial
08 Sept 2026, 13:30Hi Khululeka,
Thank you for taking my call and once again we sincerely apologize for the delay and frustration this has caused for you.
As per our telephone call, please rest assured that we are actively following up on your case.
Once feedback becomes available we will notify you at the soonest.
Kind regards
Makro social media team
Thank you for taking my call and once again we sincerely apologize for the delay and frustration this has caused for you.
As per our telephone call, please rest assured that we are actively following up on your case.
Once feedback becomes available we will notify you at the soonest.
Kind regards
Makro social media team
Best regards,
Makro's reply08 Sept 2026, 13:30
Official
Hi Khululeka,
Thank you for taking my call and once again we sincerely apologize for the delay and frustration this has caused for you.
As per our telephone call, please rest assured that we are actively following up on your case.
Once feedback becomes available we will notify you at the soonest.
Kind regards
Makro social media team
Thank you for taking my call and once again we sincerely apologize for the delay and frustration this has caused for you.
As per our telephone call, please rest assured that we are actively following up on your case.
Once feedback becomes available we will notify you at the soonest.
Kind regards
Makro social media team
Best regards,
KL
Khululeka L's updateReviewer Update
11 Sept 2026, 09:32And now it’s Friday without receiving television or response none whatsoever, I don’t you guys are trying to resolve this amicable/ in Bona-fide manner
KL
Khululeka L's update11 Sept 2026, 09:32
Reviewer Update
And now it’s Friday without receiving television or response none whatsoever, I don’t you guys are trying to resolve this amicable/ in Bona-fide manner
Makro's replyOfficial
11 Sept 2026, 10:29Hi Khululeka,
We understand your frustration, particularly as it is now Friday and you have not yet received the television or an update.
Please be advised that the television is currently being assessed by the relevant team/store. Once the assessment has been completed and feedback is provided, the store will revert back to you with an update regarding the outcome and next steps.
We acknowledge your concern regarding the delay and assure you that the matter remains under review.
Kind regards
Makro social media team
We understand your frustration, particularly as it is now Friday and you have not yet received the television or an update.
Please be advised that the television is currently being assessed by the relevant team/store. Once the assessment has been completed and feedback is provided, the store will revert back to you with an update regarding the outcome and next steps.
We acknowledge your concern regarding the delay and assure you that the matter remains under review.
Kind regards
Makro social media team
Best regards,
Makro's reply11 Sept 2026, 10:29
Official
Hi Khululeka,
We understand your frustration, particularly as it is now Friday and you have not yet received the television or an update.
Please be advised that the television is currently being assessed by the relevant team/store. Once the assessment has been completed and feedback is provided, the store will revert back to you with an update regarding the outcome and next steps.
We acknowledge your concern regarding the delay and assure you that the matter remains under review.
Kind regards
Makro social media team
We understand your frustration, particularly as it is now Friday and you have not yet received the television or an update.
Please be advised that the television is currently being assessed by the relevant team/store. Once the assessment has been completed and feedback is provided, the store will revert back to you with an update regarding the outcome and next steps.
We acknowledge your concern regarding the delay and assure you that the matter remains under review.
Kind regards
Makro social media team
Best regards,
KL
Khululeka L's updateReviewer Update
14 Sept 2026, 11:24I’ve been following up with Makro without proper feedback we now entering 3rd week without my Television being replaced
KL
Khululeka L's update14 Sept 2026, 11:24
Reviewer Update
I’ve been following up with Makro without proper feedback we now entering 3rd week without my Television being replaced
Makro's replyOfficial
14 Sept 2026, 11:42Hi Khululeka,
We sincerely apologize for the delay in processing your return request.
The courier has confirmed that the item has been collected from you.
The product is in the process of being delivered back to the store, where it will be assessed by a technician.
We will provide you with feedback as soon as the assessment outcome is received.
We truly apologize for the delay and inconvenience caused.
Kind regards,
Makro social media.
We sincerely apologize for the delay in processing your return request.
The courier has confirmed that the item has been collected from you.
The product is in the process of being delivered back to the store, where it will be assessed by a technician.
We will provide you with feedback as soon as the assessment outcome is received.
We truly apologize for the delay and inconvenience caused.
Kind regards,
Makro social media.
Best regards,
Makro's reply14 Sept 2026, 11:42
Official
Hi Khululeka,
We sincerely apologize for the delay in processing your return request.
The courier has confirmed that the item has been collected from you.
The product is in the process of being delivered back to the store, where it will be assessed by a technician.
We will provide you with feedback as soon as the assessment outcome is received.
We truly apologize for the delay and inconvenience caused.
Kind regards,
Makro social media.
We sincerely apologize for the delay in processing your return request.
The courier has confirmed that the item has been collected from you.
The product is in the process of being delivered back to the store, where it will be assessed by a technician.
We will provide you with feedback as soon as the assessment outcome is received.
We truly apologize for the delay and inconvenience caused.
Kind regards,
Makro social media.
Best regards,
KL
Khululeka L's updateReviewer Update
16 Sept 2026, 15:41I’m happy to state that my predicament has resolve by a committee lady , through her unwavering support to be precise her name is Goitsemang Phetlhu , thank you once again for the dedication in making sure we solve this in a amicable manner
KL
Khululeka L's update16 Sept 2026, 15:41
Reviewer Update
I’m happy to state that my predicament has resolve by a committee lady , through her unwavering support to be precise her name is Goitsemang Phetlhu , thank you once again for the dedication in making sure we solve this in a amicable manner
Makro's replyOfficial
16 Sept 2026, 15:55Hi Khululeka, thank you for taking the time to share your feedback with us.
We are delighted to hear that your matter has been resolved and that you had a positive experience with Goitsemang Phetlhu.
We will be sure to share your kind words and recognition with her, as it is always encouraging to receive feedback acknowledging the dedication and commitment of our team members.
Thank you once again for your patience and cooperation throughout the process. We are pleased that a mutually satisfactory resolution was reached, and we appreciate the opportunity to assist you.
Should you require any further assistance in the future, please do not hesitate to contact us.
Kind regards
Makro social media team
We are delighted to hear that your matter has been resolved and that you had a positive experience with Goitsemang Phetlhu.
We will be sure to share your kind words and recognition with her, as it is always encouraging to receive feedback acknowledging the dedication and commitment of our team members.
Thank you once again for your patience and cooperation throughout the process. We are pleased that a mutually satisfactory resolution was reached, and we appreciate the opportunity to assist you.
Should you require any further assistance in the future, please do not hesitate to contact us.
Kind regards
Makro social media team
Best regards,
Makro's reply16 Sept 2026, 15:55
Official
Hi Khululeka, thank you for taking the time to share your feedback with us.
We are delighted to hear that your matter has been resolved and that you had a positive experience with Goitsemang Phetlhu.
We will be sure to share your kind words and recognition with her, as it is always encouraging to receive feedback acknowledging the dedication and commitment of our team members.
Thank you once again for your patience and cooperation throughout the process. We are pleased that a mutually satisfactory resolution was reached, and we appreciate the opportunity to assist you.
Should you require any further assistance in the future, please do not hesitate to contact us.
Kind regards
Makro social media team
We are delighted to hear that your matter has been resolved and that you had a positive experience with Goitsemang Phetlhu.
We will be sure to share your kind words and recognition with her, as it is always encouraging to receive feedback acknowledging the dedication and commitment of our team members.
Thank you once again for your patience and cooperation throughout the process. We are pleased that a mutually satisfactory resolution was reached, and we appreciate the opportunity to assist you.
Should you require any further assistance in the future, please do not hesitate to contact us.
Kind regards
Makro social media team
Best regards,