MK
Mbali K

1 reviews | Active since Jan 2017

24 Jan 2017, 15:47

Broken stove

<p>I bought a stove @ Makro Carnival city last year August it was on Friday we didn't open the box cz they renovating my Kitchen, Monday when we open the box the stove was broken we take it back to makro they refuse to exchange it after 4hrs they take the stove for repairs,after two weeks they phone us to come nd collect the stove we went there they give us same broken stove we leave the stove in the store since last year no one phone us they took our money,they took the broken stove please help me cz it's too long.</p>

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Replies (2)
Makro
Makro's reply25 Jan 2017, 08:08
Official

Thank you for your enquiry and apologies for the late response we had a problem with our emails but we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Best regards,

Makro
Makro's reply17 Feb 2017, 09:05
Official

Thank you for your complaint I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali

Best regards,