Broken stock, no refund, ignoring mails

Item: Makro
Rating: 1
Author: Abraham S

I have purchased an item online about a week ago. I paid them and all was set to go. But I got a phone call from them to say that the stock was broken, and that i would be refunded. It's been a week and they have not paid me back yet, they have also ignored all my emails.

So far Makro online seems like *******, and if i do not get my refund by next week friday, i will be forced to lay a charge by the police station for theft.

Helpful (0)

Replies (3)

Makro's replyOfficial

28 Aug 2018, 08:06

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro's reply28 Aug 2018, 08:06

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Abraham S's updateReviewer Update

28 Aug 2018, 17:02

I have not received any contact yet, 9 hours now. And my refund has still not been paid. This is the first and last time that I will do business with Makro Online. Friday is approaching and if my refund is not reflecting by then, I will need to take this further. It is unacceptable that a well know retailer like Makro can just decide to keep my money.

Abraham S's update28 Aug 2018, 17:02

Reviewer Update

Makro's replyOfficial

19 Oct 2018, 11:24

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Makro's reply19 Oct 2018, 11:24

Official

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya