CS
Cailyn S
1 reviews | Active since Nov 2019
29 Nov 2019, 14:55
Broken products & disgusting service
16 October i received 2 Terrace Leisure Manor Textilene Loungers, both were broken when they arrived. i have called over 30 times, emailed them and went through return/repair on their website and i still am sitting with broke loungers. All their staff say is we are sorry and have escalated the issue... but no solutions! im beyond furios with the service!!! nearly 2 months and no one can help or do their jobs!!!!
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
29 Nov 2019, 16:23Good day Cailyn,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience of receiving broken Loungers has caused you. We will contacted the store with regards to this and have them collect the loungers as soon as they can. When collection arrangement have been made we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience of receiving broken Loungers has caused you. We will contacted the store with regards to this and have them collect the loungers as soon as they can. When collection arrangement have been made we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply29 Nov 2019, 16:23
Official
Good day Cailyn,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience of receiving broken Loungers has caused you. We will contacted the store with regards to this and have them collect the loungers as soon as they can. When collection arrangement have been made we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience of receiving broken Loungers has caused you. We will contacted the store with regards to this and have them collect the loungers as soon as they can. When collection arrangement have been made we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
CS
Cailyn S's updateReviewer Update
29 Nov 2019, 16:42it was an online order MAK***.
ive been told numerous times someone will help me.
please call me on *** and get this sorted.
just want the loungers to be replaced asap!
ive been told numerous times someone will help me.
please call me on *** and get this sorted.
just want the loungers to be replaced asap!
CS
Cailyn S's update29 Nov 2019, 16:42
Reviewer Update
it was an online order MAK***.
ive been told numerous times someone will help me.
please call me on *** and get this sorted.
just want the loungers to be replaced asap!
ive been told numerous times someone will help me.
please call me on *** and get this sorted.
just want the loungers to be replaced asap!
CS
Cailyn S's updateReviewer Update
02 Dec 2019, 14:04I still havent heard anything from you Not shocked at all...
Can the loungers just be replaced already? Or do you just want to ***** peoples money and give broken products?
Can the loungers just be replaced already? Or do you just want to ***** peoples money and give broken products?
CS
Cailyn S's update02 Dec 2019, 14:04
Reviewer Update
I still havent heard anything from you Not shocked at all...
Can the loungers just be replaced already? Or do you just want to ***** peoples money and give broken products?
Can the loungers just be replaced already? Or do you just want to ***** peoples money and give broken products?
CS
Cailyn S's updateReviewer Update
02 Dec 2019, 16:04You can reply on other peoples post but not reply to mine now! what happened to being contacted in 48 hours???
CS
Cailyn S's update02 Dec 2019, 16:04
Reviewer Update
You can reply on other peoples post but not reply to mine now! what happened to being contacted in 48 hours???