Broken newly equipment from Makro

Horrible service and terrible quality of equipment received from Makro.

I purchased an Everlast Treadmill on 9 March 2019 from Makro Centurion. It broke in May 2019 for no clear reason. I was jogging and it suddenly stopped with an error. I nearly fell off the treadmill.

I contacted Makro contact centre end May 2019 and asked for a refund but was refused. The reason for a refund is because I ecpect new equipment to be of good quality and not break if I look after it. With no response I kept on following up per email and telephonically. Finally the contact centre said they can charge us courier if they collect the treadmill for repairs because we live in Roodepoort and the Makro we purchased from is in Centurion. After a discussion about this, we agreed to take it to Makro ourselves. We then hired a bakkie on 22 June 2019 and struggled to get this big piece of equipment on it. Got to Makro Roodepoort and they refused to take the treadmill for repairs. Furious, we contacted Makro once again. After emails and phoning numerously, Makro said they will send out a technician to fix it.

It is now 9 July and the response we are getting is that we are not allowed to contact the technician. We received an email saying there are no spare parts for the treadmill. We have requested a refund but no response.