Broken new appliance not repaired

Hi,<br> <br> I bought a new tumble dryer in July. The door clip broke, and I notified Makro on 31 August. It is now 17 September, and I am still waiting for a repair, refund or replacement.<br> <br> I have contacted Makro's online call centre, store managers and assigned technicians multiple times over the last 2.5 weeks and am still waiting for a resolution, or at the very least an expected repair date. I have requested escalation and still no response.<br> <br> I am becoming immensely frustrated with this backwards and forwards, and having to repeatedly call and follow up. I purchased a dryer 2 months ago, it's broken, is under warranty, and I have not been able to use it for 17 days now. I can't even get a response on how long it will take to get it fixed! If the technicians can not get the tiny little part that is required in due course, I would like to request a refund, or replacement please.<br> <br> I have spent thousands of rands in purchases from Makro over the last few months, and am sincerely disappointed in this lack of response to what would be a small fix (a broken dryer door-clip).<br> <br> Please, please let me know how long until this is resolved! <br> Kind regards,<br> Liezl<br> <br> Ref 422179