eP
eug P
1 reviews | Active since May 2010
22 Jan 2026, 12:54
Broken mountain bike
I bought a Raleigh kids bicycle (mountain bike) as a Christmas gift and I'm very sad to say my child is still without their gift weeks later.
The bike was okay at first but after a few days the kick-stand, a piece of welded metal, snapped off the frame and I returned the bike a couple of weeks ago.
I've had absolutely no feedback from the returns team and I am unable to get through to them on the phone. I tried to email Kate, the manager, but she has not rep**** yet.
@MAKRO_SILVERLAKES: How many weeks do you want my child wait to use their Christmas gift ? ?
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
22 Jan 2026, 14:02We're truly sorry to hear about your experience.
We understand your frustration and disappointment concerning the delay in receiving your bike.
We will follow up with the store. Please provide us with the reference number of the return.
Best regards,
Makro's reply22 Jan 2026, 14:02
Official
We're truly sorry to hear about your experience.
We understand your frustration and disappointment concerning the delay in receiving your bike.
We will follow up with the store. Please provide us with the reference number of the return.
Best regards,
eP
eug P's updateReviewer Update
22 Jan 2026, 15:59I don't have the return reference but my makro number: 5***
eP
eug P's update22 Jan 2026, 15:59
Reviewer Update
I don't have the return reference but my makro number: 5***
Makro's replyOfficial
23 Jan 2026, 14:14Hi Eug,
We apologise from our side we need a reference number of the return for us to escalate this matter on our side.
Please follow up with the store they will assist.
Silverlakes : *** / ***
We apologise from our side we need a reference number of the return for us to escalate this matter on our side.
Please follow up with the store they will assist.
Silverlakes : *** / ***
Best regards,
Makro's reply23 Jan 2026, 14:14
Official
Hi Eug,
We apologise from our side we need a reference number of the return for us to escalate this matter on our side.
Please follow up with the store they will assist.
Silverlakes : *** / ***
We apologise from our side we need a reference number of the return for us to escalate this matter on our side.
Please follow up with the store they will assist.
Silverlakes : *** / ***
Best regards,
eP
eug P's updateReviewer Update
28 Jan 2026, 12:00Thank you, I managed to get a refund after a few weeks, but I would like to make a couple of suggestions to help you keep your customers happy.
- If the makro online team (whoever replies to these hellopeter messages) cannot use a makro card number to retrieve the details of an item that was returned, then you're going to increase customer frustration.
- If the returns team take weeks to do 'an assessment' then they will continue adding to customer frustration. The result of their assessment is ambiguous and invisible and it seems implausible.
- If your returns team never sends any feedback until the end of weeks of waiting, they will add to customer frustration.
- If your only resolution is just a credit note, your customers will continue to feel frustrated because there seems to be an inefficient process in your returns system that produces a piece of paper at the end of weeks, but during all that time you make NO effort with customer care.
- If the makro online team (whoever replies to these hellopeter messages) cannot use a makro card number to retrieve the details of an item that was returned, then you're going to increase customer frustration.
- If the returns team take weeks to do 'an assessment' then they will continue adding to customer frustration. The result of their assessment is ambiguous and invisible and it seems implausible.
- If your returns team never sends any feedback until the end of weeks of waiting, they will add to customer frustration.
- If your only resolution is just a credit note, your customers will continue to feel frustrated because there seems to be an inefficient process in your returns system that produces a piece of paper at the end of weeks, but during all that time you make NO effort with customer care.
eP
eug P's update28 Jan 2026, 12:00
Reviewer Update
Thank you, I managed to get a refund after a few weeks, but I would like to make a couple of suggestions to help you keep your customers happy.
- If the makro online team (whoever replies to these hellopeter messages) cannot use a makro card number to retrieve the details of an item that was returned, then you're going to increase customer frustration.
- If the returns team take weeks to do 'an assessment' then they will continue adding to customer frustration. The result of their assessment is ambiguous and invisible and it seems implausible.
- If your returns team never sends any feedback until the end of weeks of waiting, they will add to customer frustration.
- If your only resolution is just a credit note, your customers will continue to feel frustrated because there seems to be an inefficient process in your returns system that produces a piece of paper at the end of weeks, but during all that time you make NO effort with customer care.
- If the makro online team (whoever replies to these hellopeter messages) cannot use a makro card number to retrieve the details of an item that was returned, then you're going to increase customer frustration.
- If the returns team take weeks to do 'an assessment' then they will continue adding to customer frustration. The result of their assessment is ambiguous and invisible and it seems implausible.
- If your returns team never sends any feedback until the end of weeks of waiting, they will add to customer frustration.
- If your only resolution is just a credit note, your customers will continue to feel frustrated because there seems to be an inefficient process in your returns system that produces a piece of paper at the end of weeks, but during all that time you make NO effort with customer care.
Makro's replyOfficial
28 Jan 2026, 15:03Hi Eug,
We are happy to hear that you have received your refund.
We will forward your feedback to our supplier team in order to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
We are happy to hear that you have received your refund.
We will forward your feedback to our supplier team in order to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,
Makro's reply28 Jan 2026, 15:03
Official
Hi Eug,
We are happy to hear that you have received your refund.
We will forward your feedback to our supplier team in order to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
We are happy to hear that you have received your refund.
We will forward your feedback to our supplier team in order to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,
Makro's replyOfficial
28 Jan 2026, 15:22Hi Eug,
We appreciate you sharing your experience and suggestions with us.
While we are glad to hear that you eventually received your refund, we regret that the process took longer than expected and caused frustration.
Your feedback regarding the returns process, communication delays, and resolution methods has been noted.
We understand how important clear updates and efficient handling are to our customers, and we will use your input to review and improve our procedures.
Thank you for taking the time to highlight these areas it helps us identify where we need to do better.
Kind regards,
Makro Social Media
We appreciate you sharing your experience and suggestions with us.
While we are glad to hear that you eventually received your refund, we regret that the process took longer than expected and caused frustration.
Your feedback regarding the returns process, communication delays, and resolution methods has been noted.
We understand how important clear updates and efficient handling are to our customers, and we will use your input to review and improve our procedures.
Thank you for taking the time to highlight these areas it helps us identify where we need to do better.
Kind regards,
Makro Social Media
Best regards,
Makro's reply28 Jan 2026, 15:22
Official
Hi Eug,
We appreciate you sharing your experience and suggestions with us.
While we are glad to hear that you eventually received your refund, we regret that the process took longer than expected and caused frustration.
Your feedback regarding the returns process, communication delays, and resolution methods has been noted.
We understand how important clear updates and efficient handling are to our customers, and we will use your input to review and improve our procedures.
Thank you for taking the time to highlight these areas it helps us identify where we need to do better.
Kind regards,
Makro Social Media
We appreciate you sharing your experience and suggestions with us.
While we are glad to hear that you eventually received your refund, we regret that the process took longer than expected and caused frustration.
Your feedback regarding the returns process, communication delays, and resolution methods has been noted.
We understand how important clear updates and efficient handling are to our customers, and we will use your input to review and improve our procedures.
Thank you for taking the time to highlight these areas it helps us identify where we need to do better.
Kind regards,
Makro Social Media
Best regards,