Broken machine

I purchased a washing machine from Makro in 28 October. It was delivered on the 27/11/2022. The machine was broken . I immediately contacted Makro to report this issue. There promised that he would have this resolved very quickly. I tried taking it to the nearest makro they said they don’t know anything about returning the machin. I have been calling continuously throughout the past months, they have been telling me they will come back to me . I have even been sending emails. I have not heard anything from Makro at all. Their customer service is pathetic!! They clearly misunderstand what the consumer laws are in place for.