Broken machine

Disgusting is even an understatement at this point, So i bought a washing machine at Makro December 2019 and it worked just fine. Like any other furniture i started experiencing problems with it around March 2020 and for me it wasn't really a big thing because i knew i had a fresh warrant because it hasnt even been 6 months into it. So to cut the story short i contacted the shop per standard but because if the pandemic issue i had to lay back and be patient with them. I checked in the next month as well but there were stories so i decided to take matters into my own hands and took my machine and drove to Makro to force them to look at it, I was a laughing stock when i got there, staff were busy throwing jabs about my situation left right and center, to.say i was annoyed will be me trying to be modest, I wanted to leave the machine with them that's how frustrated i was and i was blatantly told that technicians dont operate inside the shop, i left beyond angry because im not sure if im illiterate to understand that the coachroache that was found inside the machine caused that bigger damage to a 13KG machine. Im still blaffled by that but schooling clients sometimes its essential because when one has a warranty based problem then we know what we dealing with, i was flabbagasted more when two technicians were told to come help me for even an outragous amount and when one eventually got to me he seemed uninterested in helping me. He was here for his own benefit and the two told me two different amounts, i was so confused. Its funny that bought the machine but now im forced to caugh out more, unemplyed as i am arg its ridiculous maan. It will be on my benefit to take this take this matter to the papers. Manuela *** and my email address is ***