Broken kettle being ignored by Makro

I ordered a few items online from Makro, on the app. When I received 2 of the items, namely kettles for a gas stove, firstly, the colour was wrong, and one kettle was totally broken, in fact it was rattling in the box. Despite numerous calls, as well as e-mails, Makro has failed to come back to me with a solution. This is going on over 2 months already, almost 3, and Makro is NOT interested in my problem. This is shocking that such a big retailer can do this to one of their first ever clients.