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Maryke W

1 reviews | Active since Aug 2021

12 Jan 2025, 21:06

Broken Hisense fridge - no technician, no job number

My new fridge was delivered broken. I contacted Makro to arrange a return and refund. The first customer service person was nice, but nothing happened for a couple of days afterwards - no automated email, for example. I called Makro again - this time it was explained that the first person escalated the return/refund incorrectly. This second person was helpful and I received an email saying I will be contacted by a Hisense technician and that Makro will send me a job number. Two weeks later, I've still not heard anything - no technician, no job number and the kind customer service person has no useful info for me (I don't blame her). So I'm left with just a broken fridge and out thousands of rands with no resolution in sight. I don't care if the problem lies with Hisense - Makro sold the fridge and should be on top of the situation. This is unacceptable.

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Replies (3)
MW
Maryke W's update19 Jan 2025, 10:17
Reviewer Update
Makro uses overly flowery language to express their disappointment in my experience, but such language is meaningless if service is lacking, because turns out there was also a difference between the order sheet and the invoice, so now I won't even be getting back all my money, but rather a credit note from a company I have no interest in buying from again. So three weeks and still no refund and still a broken fridge clogging up my kitchen.
MW
Maryke W's update12 Apr 2025, 20:10
Reviewer Update
15th March someone from Makro finally contacted me to ask if the broken fridge is still in my house. I said yes, of course it still is, and of course I still haven't received my money back either. 5 days later they sent me a screenshot of an email they sent to the participating Makro store with my attached credit approval and asking to assist me. Since then I have followed up via email a further FIVE times, but no reply. No nothing. Still don't have money. Still have the broken fridge cluttering up my kitchen. And this is just the latest part of the process. This whole thing started in JANAUARY.
MW
Maryke W's update22 Apr 2025, 17:27
Reviewer Update
It's been more than a week since this reply and I have yet to hear anything from Makro again. Still don't have my money and broken fridge still in my flat. This is ***** - you can't sell broken goods and just keep the money.