TL
Tammy L
1 reviews | Active since Nov 2012
27 Oct 2015, 15:09
Broken Fridge Takes 2 Weeks to get an answer
I reported my broken fridge (purchased from Makro in May 2015) to their customer service department on 10 October 2015, I received an answer that they will escalate my problem and revert back to me soonest. I emailed them again on 23 October 2015, saying it cannot possibly take 10 days to get back to me and advised that I would like an answer by yesterday 12h00, or I will report them.<br> Unacceptable that I must wait 17 days to get an answer! They haven't even asked me yet what is broken! Nothing!!!
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Makro's replyOfficial
27 Oct 2015, 16:49Hello LadyMorgan,
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
We certainly did receive your email on the 10.10.2015 and I apologise for the lack of response, there is no excuse for us not responding with-in the specified time frame - I have personally addressed this with the store concerned.
Your reference number for this complaint is: ***
Regards
Mmule Moropa
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
We certainly did receive your email on the 10.10.2015 and I apologise for the lack of response, there is no excuse for us not responding with-in the specified time frame - I have personally addressed this with the store concerned.
Your reference number for this complaint is: ***
Regards
Mmule Moropa
Makro's reply27 Oct 2015, 16:49
Official
Hello LadyMorgan,
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
We certainly did receive your email on the 10.10.2015 and I apologise for the lack of response, there is no excuse for us not responding with-in the specified time frame - I have personally addressed this with the store concerned.
Your reference number for this complaint is: ***
Regards
Mmule Moropa
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
We certainly did receive your email on the 10.10.2015 and I apologise for the lack of response, there is no excuse for us not responding with-in the specified time frame - I have personally addressed this with the store concerned.
Your reference number for this complaint is: ***
Regards
Mmule Moropa