SMM
Siphiwe, Mbasa Majikela
1 reviews | Active since Dec 2015
18 Jan 2021, 09:44
Broken Fridge Drawer
I bought a Hisense Fridge cash - at Micro Woodmead. when the fridge was delivered, it had a broken drawer.
When I enquired with Makro. they directed email to Hisense. who have been ****** useless!! And now I have also tried to follow up with Makro (Calucia Zitha) and (Maria Tanke)
They are now also keeping quiet, emails "read" but no response.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
18 Jan 2021, 10:42Good day Siphiwe,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply18 Jan 2021, 10:42
Official
Good day Siphiwe,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
SMM
Siphiwe, Mbasa Majikela's updateReviewer Update
18 Jan 2021, 12:00Good Day,
Please speak to Makro (Calucia Zitha) and (Maria Tanke) about this email. they know the history.
i don't want any further investigations! I just want a ****** drawer for my New Fridge.
!! LAST RESPONSE FROM HISENSE BELOW !!
---------------------------------------------------------------------
From: Stanley Petersen <***>
Sent: 04 January 2021 08:57 PM
To: Siphiwe Majikela <***>; ***nor Loff <***>; Lushay Hector <***>
Cc: Call Centre | Hisense <***>; ***; Lillian Khuzwayo <***>; ***; ***; Bongani Hisense <***>; ***
Subject: Re: Re:Re:Re: ***3 : damaged drawer Hi ***nor,Lushay Please arrange below drawer to be send to customer tomorrow urgently | K*** | | Best Regards, | | Stanley Petersen Quality and Service Department Spares Supervisor Hisense SA Sales Holdings (Pty) Ltd Unit 12, Eastwood Office Park Block 11b, Riley Road, Bedfordview, Germiston, Johannesburg, 2007, South Africa P: (+27) 60 *** M: (+27) *** E: *** W: http://global.hisense.com | www.hisense.co.za
Please speak to Makro (Calucia Zitha) and (Maria Tanke) about this email. they know the history.
i don't want any further investigations! I just want a ****** drawer for my New Fridge.
!! LAST RESPONSE FROM HISENSE BELOW !!
---------------------------------------------------------------------
From: Stanley Petersen <***>
Sent: 04 January 2021 08:57 PM
To: Siphiwe Majikela <***>; ***nor Loff <***>; Lushay Hector <***>
Cc: Call Centre | Hisense <***>; ***; Lillian Khuzwayo <***>; ***; ***; Bongani Hisense <***>; ***
Subject: Re: Re:Re:Re: ***3 : damaged drawer Hi ***nor,Lushay Please arrange below drawer to be send to customer tomorrow urgently | K*** | | Best Regards, | | Stanley Petersen Quality and Service Department Spares Supervisor Hisense SA Sales Holdings (Pty) Ltd Unit 12, Eastwood Office Park Block 11b, Riley Road, Bedfordview, Germiston, Johannesburg, 2007, South Africa P: (+27) 60 *** M: (+27) *** E: *** W: http://global.hisense.com | www.hisense.co.za
SMM
Siphiwe, Mbasa Majikela's update18 Jan 2021, 12:00
Reviewer Update
Good Day,
Please speak to Makro (Calucia Zitha) and (Maria Tanke) about this email. they know the history.
i don't want any further investigations! I just want a ****** drawer for my New Fridge.
!! LAST RESPONSE FROM HISENSE BELOW !!
---------------------------------------------------------------------
From: Stanley Petersen <***>
Sent: 04 January 2021 08:57 PM
To: Siphiwe Majikela <***>; ***nor Loff <***>; Lushay Hector <***>
Cc: Call Centre | Hisense <***>; ***; Lillian Khuzwayo <***>; ***; ***; Bongani Hisense <***>; ***
Subject: Re: Re:Re:Re: ***3 : damaged drawer Hi ***nor,Lushay Please arrange below drawer to be send to customer tomorrow urgently | K*** | | Best Regards, | | Stanley Petersen Quality and Service Department Spares Supervisor Hisense SA Sales Holdings (Pty) Ltd Unit 12, Eastwood Office Park Block 11b, Riley Road, Bedfordview, Germiston, Johannesburg, 2007, South Africa P: (+27) 60 *** M: (+27) *** E: *** W: http://global.hisense.com | www.hisense.co.za
Please speak to Makro (Calucia Zitha) and (Maria Tanke) about this email. they know the history.
i don't want any further investigations! I just want a ****** drawer for my New Fridge.
!! LAST RESPONSE FROM HISENSE BELOW !!
---------------------------------------------------------------------
From: Stanley Petersen <***>
Sent: 04 January 2021 08:57 PM
To: Siphiwe Majikela <***>; ***nor Loff <***>; Lushay Hector <***>
Cc: Call Centre | Hisense <***>; ***; Lillian Khuzwayo <***>; ***; ***; Bongani Hisense <***>; ***
Subject: Re: Re:Re:Re: ***3 : damaged drawer Hi ***nor,Lushay Please arrange below drawer to be send to customer tomorrow urgently | K*** | | Best Regards, | | Stanley Petersen Quality and Service Department Spares Supervisor Hisense SA Sales Holdings (Pty) Ltd Unit 12, Eastwood Office Park Block 11b, Riley Road, Bedfordview, Germiston, Johannesburg, 2007, South Africa P: (+27) 60 *** M: (+27) *** E: *** W: http://global.hisense.com | www.hisense.co.za