SM
Shiv M
1 reviews | Active since Feb 2024
26 Feb 2024, 10:18
Broken dishwasher in warranty, terrible after sales service
Have been waiting almost 2 weeks for makro to log a service call to get Bosch to come out to check on my broken dishwasher, drove to the riversands store twice, called almost daily only to find out that a week later, since last Monday the 19/2/24 no one had actually logged a call to Bosch for them to contact me, so 1 week went by while I called and drove like a crazy person to store and nothing was done.
Warning to all when considering buying appliances from makro, after sales beyond pathetic.
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Shiv M's updateReviewer Update
28 Feb 2024, 13:37Hi
Terrible, no feedback from head office and it's been 2 weeks and still no call from any technician while I have to wash dishes and struggle after paying for an extended warranty, took my money nicely but can't do their jobs to execute on a simple warranty claim to have the dishwasher repaired, a million calls, emails and still nothing, just promises it's being escalated, again warning to all customers, makro after sales sucks, don't buy any large appliances from them!!!!!!!
Terrible, no feedback from head office and it's been 2 weeks and still no call from any technician while I have to wash dishes and struggle after paying for an extended warranty, took my money nicely but can't do their jobs to execute on a simple warranty claim to have the dishwasher repaired, a million calls, emails and still nothing, just promises it's being escalated, again warning to all customers, makro after sales sucks, don't buy any large appliances from them!!!!!!!
SM
Shiv M's update28 Feb 2024, 13:37
Reviewer Update
Hi
Terrible, no feedback from head office and it's been 2 weeks and still no call from any technician while I have to wash dishes and struggle after paying for an extended warranty, took my money nicely but can't do their jobs to execute on a simple warranty claim to have the dishwasher repaired, a million calls, emails and still nothing, just promises it's being escalated, again warning to all customers, makro after sales sucks, don't buy any large appliances from them!!!!!!!
Terrible, no feedback from head office and it's been 2 weeks and still no call from any technician while I have to wash dishes and struggle after paying for an extended warranty, took my money nicely but can't do their jobs to execute on a simple warranty claim to have the dishwasher repaired, a million calls, emails and still nothing, just promises it's being escalated, again warning to all customers, makro after sales sucks, don't buy any large appliances from them!!!!!!!