Broken and damaged

I bought a fan online from Makro for a gift exchange at work for our Christmas Party. When the package arrived at work the box looked like it was opened and resealed, I reported the issue to Makro and there courier company The Courier Guy via there online service review. I wrapped the gift and gave it to my colleague at work, the next day I learned that there was now *****s in the package to attach the blade or the stand to the base. I thereafter contact Makro and they advised me to return the product via there online returns portal. My colleague had brought the fan back to the office so I could get it returned upon looking at the condition of the product received I was absolutely digusted at condition of the fan. There is 2 bases, the grill has no emblem, the motor has scratches, the bottom of the stand is bent and the is no fittings supp****. Makro has agreed to refund me the money spent. My concern is that Makro deals with ************ online supplies which ends up wasting our time and money. Now I have to wait 2 to 4 days for the package to be fetched then a further 5 to 7 days to get my refund paid back to me as a loyal client of Makro for years it feel like they just care about there own bottom line and nothing about the customer, no apology or anything, very disappointing service from the countries biggest retailer.