Broken address update and delivery process

Your delivery process with address change was completely flawed, wasted my time and showed utter incompetence by different people at different stages or it is just not working at all.

I have ordered on Sun, 21 Jul. As soon as I had ordered, I realised that the address was wrong. I have called the call centre immediately, provided my new address and the call centre lady assured me that the new address will be used. The order was split into three separate deliveries. From then on, I have been many times on the phone with the call centre as my address was not updated for any of the three split orders. The one order was not delivered and the driver did not even call me. Then that order was delivered to wrong address creating lots of hassle for me. The other two orders were confirmed with the delivery centre and I also provided my address there but then the waybill had for both order another address that I have never provided. Calling the delivery centre, they confirmed the new and right address but on both occasions the delivery centre gave a completely wrong address to the poor delivery guys. One order was confirmed by the delivery centre to be delivered by 3:30 pm the latest as I had to leave my house afterwards but it was tried to be delivered after 3:30 pm.

Please check all call records. It was an unbelievably bad experience. At least, you delivered the right items.