PE
Pieter E

1 reviews | Active since Sept 2017

12 Jan 2018, 14:42

Breakfast bundle toaster and kettle

I bought the breakfast bundle from Makro Cape Gate, but the toaster is not in a working condition anymore. It is still under the warranty but Makro states that Russel Hobbs changed the warranty a month ago and my devices does not fall under the new warranty. How can a product's warranty be changed and now suddenly my product can not be replaced due Russel hobs changing the warranty period. This is unacceptable and I am shocked at the service I receive from Makro and Russel Hobbs after sale service regarding warranty of their own product.

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Replies (1)
Makro
Makro's reply15 Jan 2018, 08:15
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Best regards,