Brand new washing machine not working and 3 weeks to be collected

I bought a Samsung top loader washing machine for R8000 last month, only to discover that it was dyeing my light clothes, not staining but dyeing, tried to lodge a query with Makro woodmead on the phone, wasn't helpful, had to go in-store, they my details, only to find out the query wasn't logged, after going in-store again ,only got a reply a week and half later, I thought that was the end of it,another week later repairer called me to say technician was going to come to my house, they came for 5 minutes only to confirm what I had explained in detail all along and that they will collect it the next day ,they don't tell you what time they will come even if you insist so had to take 2 days off, this a 15kg machine, my light clothes are ruined,who am I to claim from and this is a brand new machine that I can't even enjoy, now I need to deal with the repairer instead of makro being the 1 to take charge, all I want is a working new machine as advertised, Makro standards have really fallen maybe it's due all the noise of strikes and dismissals, the makro of old is gone this is just day light *******,