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Asanda M

1 reviews | Active since Apr 2016

30 Apr 2016, 12:27

Brand New Television just had 9months @ home turned black and no refund given

on Thursday 28/04 I reported @ Makro and I was attended by Clarisse, I complained the New TV I bought from them is not working as per her words She said I am not qualified to get a Refund for they need to access the TV and bringing the TV to Makro @ Montague Gardens will not help for Makro doesn't do refunds they fix the TV. I have purchased TV in my life not even once I was advised by any Retail Furnisher that we cannot assist you with Refunds for according to her they have a different policy than other Retail stores. When i bought the TV the Sales man said Anything of their Technical Appliances within a warranty you bring it back and we will refund you. I asked to speak with the Mabager and she kept me waiting and dissapear and eventually the call was lost. I have not been contacted by Clarisse nor the Manager for my query and the television is still @ home and not working. I am not only going to escalate the way I was treated by a staff member I feel even the Manager "if is aware about this complain has not bothered to fix not to give me a call. I want my money back or a new TV with no problems when I bought the TV I didn't give hassles I paid cash .

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Replies (2)
Makro
Makro's reply16 May 2016, 05:50
Official
Thank you for bringing to our attention your dissatisfaction with your TV purchase at our Montague Gardens store. Hisense needs all the accessories before the credit will be passed. We need the remote and the power cable. As for your other options to purchase another television we have the Hisense 48”FHD LED (article 300219) selling at R6499.00, Sinotec 49”FHD LED (article 309003) selling at R5999.00 and Hisense 49”FHD LED ( article 311086) selling at R5999.00. Please also bear in mind that your model have now subsequently been discontinued and the above models are all new on the market. All the transactions can be done once we have the accessories in store. The new television will be a new transaction therefor we will need the television licence. So please DO NOT forget to bring the necessary documentation with. Regards Mmule Moropa
Makro
Makro's reply16 May 2016, 05:50
Official
Thank you for bringing to our attention your dissatisfaction with your TV purchase at our Montague Gardens store. Hisense needs all the accessories before the credit will be passed. We need the remote and the power cable. As for your other options to purchase another television we have the Hisense 48”FHD LED (article 300219) selling at R6499.00, Sinotec 49”FHD LED (article 309003) selling at R5999.00 and Hisense 49”FHD LED ( article 311086) selling at R5999.00. Please also bear in mind that your model have now subsequently been discontinued and the above models are all new on the market. All the transactions can be done once we have the accessories in store. The new television will be a new transaction therefor we will need the television licence. So please DO NOT forget to bring the necessary documentation with. Regards Mmule Moropa