Brand new Makro dishwasher faulty – weeks of no resolution

I purchased a dishwasher from Makro online on 14 January 2026 and received it on 17 January 2026.

From the first use, the dishwasher was not cleaning properly. After testing different settings and cycles, we discovered that the machine is not heating up at all.

I logged the fault with Makro on 16 February 2026, when the appliance was not even one month old. Since then, I have had to make numerous calls and follow-ups with both Makro and Defy due to service calls not being logged correctly and technicians not arriving as scheduled.

A Defy technician (Bennie) finally attended on 3 March 2026 and confirmed that the dishwasher is not heating. He submitted his report recommending further action.

Despite this, I am still being sent back and forth between Makro and Defy with no resolution. I have even been told that another technician must come out again even though the fault has already been confirmed.

My first debit order for this dishwasher went off on 26 February 2026 for a machine that I cannot use. The appliance has been standing unused since delivery.

This situation is extremely frustrating. The product was faulty within weeks of purchase, yet I am still waiting for a proper resolution.

I am requesting that Makro urgently replace the dishwasher or cancel the sale and collect the faulty appliance in terms of the Consumer Protection Act.

I hope Makro will resolve this matter as soon as possible.