Brand New ICEMAKER up to 6 weeks to repair

We purchased a 15kg SNOMASTER Ice maker from Makro Alberton on 4 March 2016. <br> The machine worked perfectly on start. <br> <br> Since the unit is not plumbed in, and knowing we would be away for the recent holidays (18 - 26 March) we unplugged the unit. Upon our return, my husband wanted to use the ice maker only to find that it didn't switch on at all.<br> <br> When we took the unit back for a replacement on 27 March, we were informed that returns NO accepted after 14 days. Having JUST missed the deadline as we were away, my husband requested to speak to the Sales Manager to see if he could assist us. <br> <br> Anthony Nightingale was extremely unaccommodating and very rude when hearing about the unit. He didn't even apologise, try to find a solution or say goodbye - he simply left. Disgusting!!<br> <br> The BRAND NEW unit has to be sent in for repairs - which according to the Cadet who assisted us (Thendo Namokhayhane - very friendly and helpful) will take up to 6 weeks to be repaired.<br> <br> The Cadet mentioned that it was a bad batch, which in turn makes us furious as if this is the case the return should be done without any hassles. The rude sales manager should've known of this and been accommodating. <br> <br> <br> <br> <br>