Brand new fridge faulty from day one — repair failed, refund ignored, Makro doesn't care

"I purchased a brand new fridge from Makro online. From the beginning it was faulty — not cooling, not freezing, and making dripping water sounds. Makro sent technicians who said the gas was low and refilled it. The fridge worked for ONE day and went back to the exact same problem the very next day. I was never asked if I wanted a repair — I wanted a refund because a brand new fridge should not need repairs at all. I then lodged a refund request and was told someone would come to collect the fridge. Nobody came. I have been sending emails and calling and I keep getting delayed and ignored. I am a paying customer who spent hard earned money on a product that has never worked properly and I am now left with a warm fridge, spoiled food, and zero assistance. This is a violation of my rights under the Consumer Protection Act Section 56. I have been patient for too long. I am demanding a full refund immediately. If this is not resolved urgently I will be escalating to the National Consumer Commission. Makro this is unacceptable. Do better.Ive been days without a working fridge ,like its even months now