BRAND NEW FAULTY PRODUCT AND ********* BEHAVIOR

I bought a front loader machine at Makro Cape Gate, it doesn't spin,it doesn't wash, it just rinses the clothes off. I logged a call to Makro and was given reference number ***, technician called to come and do the job, his number is ***, he phoned me and asked what is the problem, I told him and then he said he will come after 20 minutes, I gave him my address, he kept on calling asking for directions even though I gave him the address, he called and then he said he will firt attend to another person because im waisting his time and he is not employed by Makro, I then phoned makro and they told me that my call was closed, the technician attended to me and closed the call, so the lady assisted and she said she escalated the call and a technician will come again. Yesterday, Friday the 19th of March I received a call from number *** the person said he is calling from Defy and that I must either go to Makro or Makro will bring a new machine to my place, so I told him that I will go there, he gave me reference number ***, I went to Makro and was attended by salesperson that assisted when I bought the machine, his name is Jeanette Du Plessis, very ********* behavior, he said he did not receive anything from Defy informing Makro to give another machine to me, he said I must take my machine back and then defy must send the paperwork to him...this i very disturbing as I had to make provisions to get the machine to makro and no one assisted instead I had to take the machine back..I want Defy and Makro to bring a new machine to me within 5 working day and collect this one that is not working. Its very disappointing to buy a faulty product