1 reviews | Active since Jun 2009
Brand new Defy fridge broken in the first 2 years and now I am being sent between Makro and Defy and still with a broken fridge 3 years later.
I have a Defy fridge that I bought from Makro on the 23 Jan 2018 and this is coming to the end of the warranty period in Jan 2021... I have the fridge for less than 3 years and i have had technicians here on 7 occasions so far with issues on the fridge ..... Amongst the issues I have experienced is that on 2 occasions the technicians have been here as I can hear the fan frantically running from my bedroom which is about 6-7 feet away from the kitchen and its Asif I am standing next to the fridge .The door alarm light has previously not functioned which leads to the fridge compartment being warmer than it should and writing of the food in the fridge .. The inconvenience of having to make time for a technician to come out. Having people on my property during Covid an exposing my family as well. Given the issues above I know that I am bound to have issues post the warranty and I am not willing to accept that risk, this is a brand-new fridge I bought and paid 15 499 for and I should not have been experiencing these issues within the 1st 3 years of this products lifespan … Technicians have been here on 7 occasions and first it was the fan and they cleaned the fan, then it was the fan again and they cleaned the fan replaced the fan. Then the door sensor was faulty on 2 occasions and they came to fix that. The reason for the fan was because the fridge makes a horrible sound that I can hear into my bedroom that’s 7 feet away and its so bad that I cannot sleep well. I was eventually sent to Defy and technicians came out on 2 occasions and the last occasion the technicians says that the fridge is not standing on a level surface , but this has been the very same surface tis fridge has been standing on since I bought it and it worked very well in the 1st year or so and the noise stops when I touch the door .It has been a month since the technician has been here and I have still not hard a word back from Makro at all. They send me an email on the 29th Dec to hear if the issue was resolved and I responded on the same day and said no …. Nothing after that. The noise is now more frequent and much louder! Makro sent me to Defy and Defy sent me back to Makro.Makro then said management has to decide but its been 3 months since then and management has still not decided! Fridge details per slip :*** Defy F790 698L SXS Fridge/freezer MTLC Model :G107721NE Part : *** Bar code on side of fridge : *** Previous reference numbers : *** … *** …*** ….423859 … ***….***
