DM
Don M
1 reviews | Active since Nov 2009
18 Mar 2025, 17:19
BOYCOTT MAKRO ONLINE ITS TERRIBLE
Never ever ever ever ever ever ver order from Makro online. There is absolutely no service, no accountability. nothing
Helpful (0)
Replies (3)0
Replies (3)DM
Don M's updateReviewer Update
20 Mar 2025, 15:12Makro, your reply is so generic and unhelpful and is the same thing on every channel :
- You apologise for the inconvenience
- we will feedback
- no contact number of actual person just a generic social media team, so impossible to contact
- you will never compensate me for the time and interest on having my money
It’s very simple I have logged the return you haven’t collected it , you don’t want to replace the item with the correct size(even though you have it in stock)
You say you will refund me but you don’t .
I can assure you after 75 days after engaging on all your platforms you will not do anything.
I have lodged a complaint with the ombudsman and I think we should start a class action against Makro!
- You apologise for the inconvenience
- we will feedback
- no contact number of actual person just a generic social media team, so impossible to contact
- you will never compensate me for the time and interest on having my money
It’s very simple I have logged the return you haven’t collected it , you don’t want to replace the item with the correct size(even though you have it in stock)
You say you will refund me but you don’t .
I can assure you after 75 days after engaging on all your platforms you will not do anything.
I have lodged a complaint with the ombudsman and I think we should start a class action against Makro!
DM
Don M's update20 Mar 2025, 15:12
Reviewer Update
Makro, your reply is so generic and unhelpful and is the same thing on every channel :
- You apologise for the inconvenience
- we will feedback
- no contact number of actual person just a generic social media team, so impossible to contact
- you will never compensate me for the time and interest on having my money
It’s very simple I have logged the return you haven’t collected it , you don’t want to replace the item with the correct size(even though you have it in stock)
You say you will refund me but you don’t .
I can assure you after 75 days after engaging on all your platforms you will not do anything.
I have lodged a complaint with the ombudsman and I think we should start a class action against Makro!
- You apologise for the inconvenience
- we will feedback
- no contact number of actual person just a generic social media team, so impossible to contact
- you will never compensate me for the time and interest on having my money
It’s very simple I have logged the return you haven’t collected it , you don’t want to replace the item with the correct size(even though you have it in stock)
You say you will refund me but you don’t .
I can assure you after 75 days after engaging on all your platforms you will not do anything.
I have lodged a complaint with the ombudsman and I think we should start a class action against Makro!
DM
Don M's updateReviewer Update
03 Apr 2025, 20:36Thanks Makro, but your reply once again doesn't actually address the problem does it?
You apologize, and how does the resolve this simple but frustrating issue? If you had a policy that if it takes more than 30 days to resolve your issue you pay double the purchase price back if its your *********** that would be takign responsibility??
But not - its just sorry, someone might be in touch with you at sometime, regards Social Media Team- where is the personal contact , accountability? I have dealt with so many people who all same the same thing:
apologies, we will revert, no individual assigned to resolve
As a client what does it mean when you say its being dealt with by the CGSO team?
I would have thought that a senior person would say here is my number call me tomorrow, we will sort it out ASAP, I have ben waiting for you for 92 days!
You cannot organise to collect the item and so I cant get my money back
All reviews tell the same story-sigh
Makro’s reply03 Apr 2025 at 12:12Hi Don,
Thank you for reaching out to us.
We apologize for the delay of your return request.
Your complaint is currently being delt with by our dedicated CGSO team and they will provide you with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
You apologize, and how does the resolve this simple but frustrating issue? If you had a policy that if it takes more than 30 days to resolve your issue you pay double the purchase price back if its your *********** that would be takign responsibility??
But not - its just sorry, someone might be in touch with you at sometime, regards Social Media Team- where is the personal contact , accountability? I have dealt with so many people who all same the same thing:
apologies, we will revert, no individual assigned to resolve
As a client what does it mean when you say its being dealt with by the CGSO team?
I would have thought that a senior person would say here is my number call me tomorrow, we will sort it out ASAP, I have ben waiting for you for 92 days!
You cannot organise to collect the item and so I cant get my money back
All reviews tell the same story-sigh
Makro’s reply03 Apr 2025 at 12:12Hi Don,
Thank you for reaching out to us.
We apologize for the delay of your return request.
Your complaint is currently being delt with by our dedicated CGSO team and they will provide you with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
DM
Don M's update03 Apr 2025, 20:36
Reviewer Update
Thanks Makro, but your reply once again doesn't actually address the problem does it?
You apologize, and how does the resolve this simple but frustrating issue? If you had a policy that if it takes more than 30 days to resolve your issue you pay double the purchase price back if its your *********** that would be takign responsibility??
But not - its just sorry, someone might be in touch with you at sometime, regards Social Media Team- where is the personal contact , accountability? I have dealt with so many people who all same the same thing:
apologies, we will revert, no individual assigned to resolve
As a client what does it mean when you say its being dealt with by the CGSO team?
I would have thought that a senior person would say here is my number call me tomorrow, we will sort it out ASAP, I have ben waiting for you for 92 days!
You cannot organise to collect the item and so I cant get my money back
All reviews tell the same story-sigh
Makro’s reply03 Apr 2025 at 12:12Hi Don,
Thank you for reaching out to us.
We apologize for the delay of your return request.
Your complaint is currently being delt with by our dedicated CGSO team and they will provide you with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
You apologize, and how does the resolve this simple but frustrating issue? If you had a policy that if it takes more than 30 days to resolve your issue you pay double the purchase price back if its your *********** that would be takign responsibility??
But not - its just sorry, someone might be in touch with you at sometime, regards Social Media Team- where is the personal contact , accountability? I have dealt with so many people who all same the same thing:
apologies, we will revert, no individual assigned to resolve
As a client what does it mean when you say its being dealt with by the CGSO team?
I would have thought that a senior person would say here is my number call me tomorrow, we will sort it out ASAP, I have ben waiting for you for 92 days!
You cannot organise to collect the item and so I cant get my money back
All reviews tell the same story-sigh
Makro’s reply03 Apr 2025 at 12:12Hi Don,
Thank you for reaching out to us.
We apologize for the delay of your return request.
Your complaint is currently being delt with by our dedicated CGSO team and they will provide you with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
DM
Don M's updateReviewer Update
13 Apr 2025, 13:24Makro, it’s taken you over 100 days and numerous engagements on multiple channels to get a simple refund. Most retailers do this within 7 days.
How is it even possible to take so long ? Your online systems and service is completely broken and useless. Go and lol at every chanel- this one and X , everyone has the same experience. So this is what you do.
How would you like to be treated as a client? A simple apology is not going to cut it .
How is it even possible to take so long ? Your online systems and service is completely broken and useless. Go and lol at every chanel- this one and X , everyone has the same experience. So this is what you do.
How would you like to be treated as a client? A simple apology is not going to cut it .
DM
Don M's update13 Apr 2025, 13:24
Reviewer Update
Makro, it’s taken you over 100 days and numerous engagements on multiple channels to get a simple refund. Most retailers do this within 7 days.
How is it even possible to take so long ? Your online systems and service is completely broken and useless. Go and lol at every chanel- this one and X , everyone has the same experience. So this is what you do.
How would you like to be treated as a client? A simple apology is not going to cut it .
How is it even possible to take so long ? Your online systems and service is completely broken and useless. Go and lol at every chanel- this one and X , everyone has the same experience. So this is what you do.
How would you like to be treated as a client? A simple apology is not going to cut it .