SM
Sebenzile M
1 reviews | Active since May 2018
23 Jul 2025, 00:01
Boycott Makro! ****mers and ********* Customer Practices
I ordered furniture and paid through Payflex — the money was deducted from my account but Makro claims my order was unsuccessful.
Since then, I’ve been sent in endless circles. No accountability. No answers. No one in “the finance department” ever reachable. Just excuses yet I submitted all the documents required.
This is disgusting business practice, completely unfair to customers, and feels nothing short of a ****.
I demand my refund NOW and strongly caution anyone thinking of shopping with Makro — to NOT SHOP ONLINE!!!
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Replies (2)SM
Sebenzile M's updateReviewer Update
23 Jul 2025, 19:38It’s been 14 days since I reported that my order was “unsuccessful,” but you still took my money through Payflex. I was told it would be fixed in 7 days, nothing happened except empty apologies. Now Payflex is about to deduct from my account again for an item I NEVER received. This is *********, unacceptable, and outright theft. I refuse to pay for your mistake and you will be liable for all charges and penalties if you don’t fix this immediately. Stop hiding behind scripted apologies and actually resolve this. I know my consumer rights and I’m prepared to escalate this to the appropriate authorities if you continue ignoring me. Do better. Your customers deserve honesty and accountability, not this mess. And stop privately replying!!!
SM
Sebenzile M's update23 Jul 2025, 19:38
Reviewer Update
It’s been 14 days since I reported that my order was “unsuccessful,” but you still took my money through Payflex. I was told it would be fixed in 7 days, nothing happened except empty apologies. Now Payflex is about to deduct from my account again for an item I NEVER received. This is *********, unacceptable, and outright theft. I refuse to pay for your mistake and you will be liable for all charges and penalties if you don’t fix this immediately. Stop hiding behind scripted apologies and actually resolve this. I know my consumer rights and I’m prepared to escalate this to the appropriate authorities if you continue ignoring me. Do better. Your customers deserve honesty and accountability, not this mess. And stop privately replying!!!
SM
Sebenzile M's updateReviewer Update
27 Jul 2025, 18:48You do have 4 business days before the 1st August. You are ******* with unfair, revolting business practice. I insist on getting my refund!! Or lodging a complaint for violating Section 41 of the Consumer Protection Act.
SM
Sebenzile M's update27 Jul 2025, 18:48
Reviewer Update
You do have 4 business days before the 1st August. You are ******* with unfair, revolting business practice. I insist on getting my refund!! Or lodging a complaint for violating Section 41 of the Consumer Protection Act.