Boycott Makro!!!!

The competency from Makro is on another level!!!!! I purchased a fridge online on the 14 May 2024 order number: MAK*** which was badly damaged. I notified Makro immediately and was advised that the fridge will be fetched as soon as possible and a refund will be actioned. To date, which is 15 days later, the fridge has not been fetched and I have not received my refund!!! Are you guys running a circus??? I have made numerous calls to your *********** company and have received no joy!!!!! I will be awaiting urgent feedback before taking this further!!!!