SM
Steven M
1 reviews | Active since Oct 2023
06 Oct 2023, 15:37
Boycott Makro
Ordered from Makro and had an item was missing. After emailing and calling I was told that I would get my refund in 7 - 14 working days. After not receiving my refund they tell me that the problem is with the third party. So instead of them refunding MY money they’re blaming someone else and say that they’ll escalate it which now I see is a common generic lie they tell to their customers. This is absolutely disgusting customer service and I will contact the consumer Ombudsman if this issue is not resolved promptly.
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Makro's replyOfficial
07 Oct 2023, 09:46 Good day Steven, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply07 Oct 2023, 09:46
Official
Good day Steven, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,