BOYCOT MAKRO || CALL CARTE BLANCHE FOR HELP

-------------------------------- LATEST UPDATE - 10 DECEMBER 2024 --------------------------------- My experience with Makro has been nothing short of a disaster. After waiting since 29th November 2024, my items were finally delivered yesterday, 9th December 2024, at 16:50, but only after I threatened to escalate the matter to Carte Blanche.

The delivery, however, was far from satisfactory. Oscar, the Value Express delivery gentleman, informed me his records showed there should be 8 parcels, but he only had 7 in his truck. One of the boxes was also opened, and neither Makro nor Value Express can explain why.

What’s even more frustrating is that Makro’s tracking system claimed all parcels were “Out on Delivery” as of 2nd December 2024. Yet, not only was the delivery delayed by over a week, but part of my order is still missing. When I contacted Makro again, they simply told me the order is “delayed” and “still needs to be delivered.” The lack of accountability and accurate information is deeply disappointing.

Makro needs to take responsibility for their courier partnerships and ensure customers receive their orders intact and on time. This experience has completely shaken my trust in their service.

This entire experience has left me questioning whether my missing products were lost or ******, as neither Makro nor Value Express seems to care. Who is responsible for this mess? Who are the ******* here? I still haven’t received my missing parcel, and there’s no urgency from either company to resolve the issue.

Instead of clear communication and action, I’ve been shoved from one phone call to another – and that’s if someone even bothers to answer. Makro tells me my order is delayed, while Value Express claims they’ll investigate but provides no real updates. Their tracking system blatantly lies, stating that my products were delivered on 2nd December 2024, which is false.

Both companies have demonstrated complete disregard for their customers. This level of service is unacceptable, and I’ll think twice before trusting either of them again. -------------------------------- 5 DECEMBER 2024 --------------------------------- Think we should take this to Carte Blanche. #CarteBlanche #MakroNeedsToManUp #ValueExpressMustFall

I’ve been a loyal Makro customer for my monthly groceries, but this time, the experience has been extremely frustrating. My order, placed in two parts, was supposed to arrive by the 6th of December 2024. Part 2 already arrived, but Part 1 is still missing despite being "Out on Delivery" since 2nd December 2024 at 12:52.

What makes this even more frustrating is that the Makro where my order was collected is only 15 km from my house. It’s not far, yet the delivery has been delayed without explanation.

Makro’s communication was disappointing. The tracking status has shown "on route to the customer" since 30th November, but there was no waybill or notice about delays. Calling customer service was exhausting – over 30 minutes on hold, only to be told that the package was with the courier, Value Express. They gave us the tracking number and contact details, but Value Express didn’t even answer.

Normally, I receive my delivery the day after the SMS from Makro about courier handoff, but this time, after the 29th November SMS, there’s been no follow-up from Makro or the courier. This experience makes me question Makro’s reliability in ensuring orders are delivered promptly.