Bought online washing machine that does not work!!!

We bought a Defy washing machine online on Thursday 20/01/2022. It was delivered on Friday 21/01/2022. We tried to switch it on and use it for the first time on Saturday 22/01/2022, and it does not work at all. We called Makro on Sunday 23/01/2022 case number *** ,and was promised someone would come and take it back and give us a new one since I made it clear I don't want them to repair something I have never used. I have been calling Makro everyday and they keep telling me they are waiting for feedback from Defy. They can not even give me another new machine and sort out their back ground communications with Defy. So due to that today Wednesday 26/01/2022 I have requested for a refund so that immediately I go somewhere else to get a washing machine as I want to use it .All I was told was we can't confirm when you will get the refund , we cant confirm when Defy will get back to us etc. All I want to say is this very poor service. We trust Makro as a big company to provide excellent products and services .How in future will I buy from you especially online with such poor service and non-working goods being delivered to us. We need this actioned immediately as you did not waste time receiving our money when we were paying for the washing machine you should also take no time refunding us or giving us a new machine that WORKS!!!!!

From your very unhappy clients Wesley and Eunice