A
Anthony
1 reviews | Active since Jul 2025
17 Sept 2025, 08:26
Bought a microwave a...
Bought a microwave as per website But when we bought it It wasn't exactly the product on their website 😔 With the features that was advertised
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Replies (1)
Makro's replyOfficial
17 Sept 2025, 11:10Hi Anthony,
We are sorry to hear that you did not receive the product that you were purchasing.
If you are not happy with the product and it is unused in the original packaging you can be able to log a return.
Kindly follow the steps below to log your return request:
If you are using a PC:
1. Log in to your online profile.
2. Click on your name next to the search bar.
3. Select "My Orders", then "My Past Orders" on the top right of your screen.
4. Click on the order number for the item you wish to return.
5. Follow the prompts to complete the return request.
If you are using a cellphone:
1. Log into your Makro Shopping App.
2. On the top left, select the three-bar icon and choose "My Orders".
3. On the top right, select "Past Orders".
4. Click on the relevant order number.
5. Follow the prompts to complete the return request.
Important:
* Please double-check the quantity you wish to return before submitting.
* Returns logged after 14 days from the delivery date will not be refunded.
Kind regards,
Marko Social Media Team.
We are sorry to hear that you did not receive the product that you were purchasing.
If you are not happy with the product and it is unused in the original packaging you can be able to log a return.
Kindly follow the steps below to log your return request:
If you are using a PC:
1. Log in to your online profile.
2. Click on your name next to the search bar.
3. Select "My Orders", then "My Past Orders" on the top right of your screen.
4. Click on the order number for the item you wish to return.
5. Follow the prompts to complete the return request.
If you are using a cellphone:
1. Log into your Makro Shopping App.
2. On the top left, select the three-bar icon and choose "My Orders".
3. On the top right, select "Past Orders".
4. Click on the relevant order number.
5. Follow the prompts to complete the return request.
Important:
* Please double-check the quantity you wish to return before submitting.
* Returns logged after 14 days from the delivery date will not be refunded.
Kind regards,
Marko Social Media Team.
Best regards,
Makro's reply17 Sept 2025, 11:10
Official
Hi Anthony,
We are sorry to hear that you did not receive the product that you were purchasing.
If you are not happy with the product and it is unused in the original packaging you can be able to log a return.
Kindly follow the steps below to log your return request:
If you are using a PC:
1. Log in to your online profile.
2. Click on your name next to the search bar.
3. Select "My Orders", then "My Past Orders" on the top right of your screen.
4. Click on the order number for the item you wish to return.
5. Follow the prompts to complete the return request.
If you are using a cellphone:
1. Log into your Makro Shopping App.
2. On the top left, select the three-bar icon and choose "My Orders".
3. On the top right, select "Past Orders".
4. Click on the relevant order number.
5. Follow the prompts to complete the return request.
Important:
* Please double-check the quantity you wish to return before submitting.
* Returns logged after 14 days from the delivery date will not be refunded.
Kind regards,
Marko Social Media Team.
We are sorry to hear that you did not receive the product that you were purchasing.
If you are not happy with the product and it is unused in the original packaging you can be able to log a return.
Kindly follow the steps below to log your return request:
If you are using a PC:
1. Log in to your online profile.
2. Click on your name next to the search bar.
3. Select "My Orders", then "My Past Orders" on the top right of your screen.
4. Click on the order number for the item you wish to return.
5. Follow the prompts to complete the return request.
If you are using a cellphone:
1. Log into your Makro Shopping App.
2. On the top left, select the three-bar icon and choose "My Orders".
3. On the top right, select "Past Orders".
4. Click on the relevant order number.
5. Follow the prompts to complete the return request.
Important:
* Please double-check the quantity you wish to return before submitting.
* Returns logged after 14 days from the delivery date will not be refunded.
Kind regards,
Marko Social Media Team.
Best regards,