NS
Nabila S
1 reviews | Active since Jul 2025
02 Jul 2025, 15:29
Bought a laptop from Makro – laptop was faulty from day one . still faulty after repair, no help
I bought a laptop from Makro and followed all procedures when it needed repairs. It was sent to Ensure, their repair partner. I received the laptop back, but the same issue is still there. I’ve been trying to contact Ensure via email and phone, but they are not responding at all. I even contacted Makro again for help and still nothing has been resolved. This has been extremely stressful. I did everything I was supposed to and now I’m stuck with a broken laptop and no assistance.
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Nabila S's updateReviewer Update
05 Jul 2025, 13:46This is not the first time I’ve been subjected to delays and unclear communication from your team. When this issue first occurred, I had to go through the warranty process myself, without any proper support or guidance from Makro. Instead of assisting me, your staff gave vague instructions, and I was left to deal with the repair process alone — despite being under warranty at the time.
Now, the warranty has expired, and I’m once again being told to follow the same disorganized steps that were already a problem before. This is not just poor service — it’s a clear failure to resolve the matter while it was still covered, and now you expect me to jump through more hoops?
If anyone needs help wasting their time, they can contact Kiraan Moonilal or Acting Manager Sandile Langa, both of whom have continuously failed to provide helpful or accurate support throughout this ordeal.
At this stage, I am demanding escalation and accountability. I expect written confirmation of the following
1 What Makro will do once the report is provided.
2 A clear and final timeline for either a refund or replacement.
3 Confirmation that Makro, not I, will contact HP.
Now, the warranty has expired, and I’m once again being told to follow the same disorganized steps that were already a problem before. This is not just poor service — it’s a clear failure to resolve the matter while it was still covered, and now you expect me to jump through more hoops?
If anyone needs help wasting their time, they can contact Kiraan Moonilal or Acting Manager Sandile Langa, both of whom have continuously failed to provide helpful or accurate support throughout this ordeal.
At this stage, I am demanding escalation and accountability. I expect written confirmation of the following
1 What Makro will do once the report is provided.
2 A clear and final timeline for either a refund or replacement.
3 Confirmation that Makro, not I, will contact HP.
NS
Nabila S's update05 Jul 2025, 13:46
Reviewer Update
This is not the first time I’ve been subjected to delays and unclear communication from your team. When this issue first occurred, I had to go through the warranty process myself, without any proper support or guidance from Makro. Instead of assisting me, your staff gave vague instructions, and I was left to deal with the repair process alone — despite being under warranty at the time.
Now, the warranty has expired, and I’m once again being told to follow the same disorganized steps that were already a problem before. This is not just poor service — it’s a clear failure to resolve the matter while it was still covered, and now you expect me to jump through more hoops?
If anyone needs help wasting their time, they can contact Kiraan Moonilal or Acting Manager Sandile Langa, both of whom have continuously failed to provide helpful or accurate support throughout this ordeal.
At this stage, I am demanding escalation and accountability. I expect written confirmation of the following
1 What Makro will do once the report is provided.
2 A clear and final timeline for either a refund or replacement.
3 Confirmation that Makro, not I, will contact HP.
Now, the warranty has expired, and I’m once again being told to follow the same disorganized steps that were already a problem before. This is not just poor service — it’s a clear failure to resolve the matter while it was still covered, and now you expect me to jump through more hoops?
If anyone needs help wasting their time, they can contact Kiraan Moonilal or Acting Manager Sandile Langa, both of whom have continuously failed to provide helpful or accurate support throughout this ordeal.
At this stage, I am demanding escalation and accountability. I expect written confirmation of the following
1 What Makro will do once the report is provided.
2 A clear and final timeline for either a refund or replacement.
3 Confirmation that Makro, not I, will contact HP.