Botched Delivery : Pathetic Service <Who rasied these people?>

Bought a TV from Makro and immediately after making the payment realized that I had loused up the delivery address. I immediately sent an email to customer services and then followed up with a call!

As you do with these half-wits, I spent 20 odd minutes on the line with one Ayanda Radebe who assured me that she had successfully changed the delivery address. I asked her to put this in writing which she did via email, hours later I requested that she double-check <doofus' right> to which she in another email confirms!

Days later not to my surprise <again doofus'> I get a call from the courier talking about they're 30mins away from my house with a Makro delivery! Instinctively I asked them where they were scheduled to deliver the package and as expected they were set to take it to the WRONG ADDRESS! <this task was too difficult for Ayanda Radebe.. as you do as Makro call-center employee you lie and life goes on >

So I make another call and this employee < No. 2> tells me that she'll call me back, and doesn't. So hours later I call up this place and speak with another employee <No. 3>who doesn't help but keep me on the line for 30mins! So I send another email this time hoping to at least get in contact with someone with ANYTHING between their shoulders! I then get an email from likely the leader of the doofus brigade. Qinisekile Masuku <No. 4>! This one responds with absolute gibberish, an email that makes no sense at all.

At this point, it hits me that the task is too difficult for MAKRO so I call the courier and get his company details which I then send to the doofus brigade in an email and beg them to combine the minuscule brainpower that each possesses, and just maybe they'd come up with a plan.

A plan being to just call the courier, locate the package and get it returned to the store, whilst you send out another unit with another courier to the correct location <Too hard????>

I requested a refund, for me to repurchase the TV from Makro with the correct delivery address off the jump! That way avoiding any contact with the doofus brigade.

Arrogant and nonchalant are these customer service employees, coupled with them clearly having received the short end of intellect stick, makes for a pretty sad sight if I'm being candid!

MAKRO... you have the deals! Good Prices, but once one has to interact with the staff! Man! You'll lose a ton of brain cells... Please do something... but then again what can you do? Do you train these people?