Bosch and Makro - Damaged fridge less than 1 year old!!! Poor customer service

I am writing this email with great disappointment to express the poor service we have received since we logged a call with Bosch and Makro regarding the issues we have with a new fridge we purchased at Makro Woodmead. This Fridge was purchased in March/April in 2019 and by October 2019 it had already started giving us problems. The light of the fridge stopped working. A technician came (I Think it was end Nov or Early Dec) and assessed the Fridge and he said “****roaches” were responsible for the light going off. He NEVER sent a report back like he promised and said we must Fumigate the house, he didn’t fix anything nor show us any ****roaches that caused damage. He came for the second time Feb 2020 and he also failed to show us the ****roaches (bare in mind that NO fumigation has taken place). When he came for the second time, he replaced some part at the back of the Fridge and replaced the light as well ( the light is dimmer than the original). He was also alerted of the Noise the fridge is now making and this was never resolved. This fridge is not even 1 year old and has already had parts replaced which makes it a second hand fridge. He also didn’t send a report like he promised. Only received an SMS saying a call has been “resolved”. Now we are sitting with a problematic fridge which is now like a second hand fridge since parts are replaced left and right and making noise disturbing our sleep. We are very disappointed with this Bosch Fridge as well as Makro as we trusted the brands as our appliances are bought from Makro and are of the Bosch brand (Washing machine, stove and the fridge. This fridge is still under warranty and we also bought a Makro extended warranty but we still get this shocking service!