Bogus customer care

I contacted Makro via Hellopeter now more than a week ago, and received a message from Mpho Moruthane and received this message: "We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback" Now, more than 1 week later, not only haven't I received any feedback, my efforts on contacting Makro have ended in a no response. Makro, I really hope the way you lured me the first time (and that wasn't the first time) was worth it. I WILL NOT trust you again. I already had a huge issue 5 years back with your online shopping, and NEVER bought online again. This just proves once again that this is how Makro conducts business. I really hope this was worth it. Congratulations, you conned me successfully by coming out there all the way. Kudos!