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Georgina M

1 reviews | Active since Jul 2022

13 Jul 2022, 14:45

Blingstallation poor communication and service.

Blingstallation Bad communication and service. I bought a gas hob and Macro sold me this installation. Never been so disappointed. I called and booked for the 15th July. Have taken a days leave. If called to confirm the booking. Now they send me an sms saying I'm booked for the 27th only. Seriously this is nonsense. Called them they only finalised the booking and allocated a day that suits them. They don't call the customer to ask if they will be available on their selected day. Called now and they finally managed to slot me in on the 20th. Retards before told me I had to get electrician to disconnect the electric hob. So Bling expect me to sit without a stove until they decide which day suits them. suggest Makro find more customer friendly solution than this.

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Replies (2)
GM
Georgina M's update20 Jul 2022, 11:18
Reviewer Update
Feedback: The very first call I made to Blingstallation I told them the installation will require at least a 10 m pipe to the gas bottle, it would go through the ceiling to the outside of the building. Their answer, "its no probl;em, our techniciains carry all the equipment they need with them." Me:"Are you sure? Its about 10 meters." Them Yes". Finally they come today. No piping, they never received the information. But they done an assessment and will come back to do the installation for an additional fee once they have quoted me. I am beyond disgusted. The call centre operator should be fired for her incompetence as far as I am concerned. This is steeling Makro's client money, false adverting, misrepresentation. Makro how can you even allow them to offer their services through you?
GM
Georgina M's update23 Jul 2022, 12:01
Reviewer Update
Feedback, I have received my refund thank you.