Blingstallation horrible service.

The rep does not know how to explain terms and conditions. I bought a gas stove from Makro and paid R1200 for installation as per the rep, then I get a call to arrange installation and they read terms and conditions. So if the installer takes more than an hour I pay more, if the installer needs more fittings I pay more. Basic installation takes one hour then why would they need more time and parts unless there is a special request which I inform them before paying. I'm very disappointed in the service I got as I asked the rep to explain and all he could say is I'll refund you. Easy to refund hard to explain that's how they operate, they refunded exactly what I paid but no one refunded my petrol driving up and down.