Black Friday shambles

I placed an order for a Christmas tree and various other goods on Nov 23rd 2017. I spent over R2000 on this order and I am still waiting for it. I have received one email apologizing for the delay of the order but since that email, no other correspondence. I have emailed numerous times, sent messages via Facebook and have received zero feedback. When I try call the call centre I am just cut off. My kids would like to put up the tree as Christmas approaches . I would love some feedback as to what has happened to my order.